And it won’t stop there. CEO Jeff Bezos said in a statement that the company will spend $4 billion of its profits in this coming Q2 on COVID-related expenses. “Under normal circumstances, in this coming Q2, we’d expect to make some $4 billion or more in operating profit,” he said. “But these aren’t normal circumstances. Instead, we expect to spend the entirety of that $4 billion, and perhaps a bit more, on COVID-related expenses getting products to customers and keeping employees safe.” Such expenses include investments in personal protective equipment, enhanced cleaning of its facilities, higher wages for its workers, and “less efficient process paths that better allow for effective social distancing.”
“The current crisis is demonstrating the adaptability and durability of Amazon’s business as never before, but it’s also the hardest time we’ve ever faced,” said Bezos.
Amazon has faced accusations recently of poor working conditions from warehouse workers, delivery personnel and Whole Foods employees. In a statement, Amazon responded to this by outlining several ways it’s helping its employees, such as procuring 100 million face masks and requiring them to be worn by all staff. It also said it has a team dedicated to increasing testing capacity — it’s building its first lab and has already started to test front-line employees.
The company has taken steps recently to prioritize shipments of essential items, and in doing so, is also attempting to “protect customers from bad actors.” It has removed over one million offers so far due to COVID-based price gouging. It also suspended more than 10,000 accounts for violating their fair-pricing policies.
Amazon has also faced criticisms lately for delivery delays and supply shortages from Prime Now, Amazon Fresh and Whole Foods Market. According to the company, it has expanded Whole Foods pickup from 80 stores to more than 150, and have even adjusted store hours to focus exclusively on online grocery orders during certain times.
As a result of the estimated spending of $4 billion, Amazon expects that operating income in Q2 could range from a growth of $1.5 billion to a loss of $1.5 billion. Either way, it would be a significant dip from the $3.1 billion it made in Q2 of 2019.